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Our approach

Here to help in times of distress

Our team will work with you to understand what will help right now, and then if needed, help you find the right support for later.

A welcoming space for all

Designed with the local community, Penrith Head to Health offers a calm, warm and welcoming place to help everyone feel safe and accepted.

Talking together to understand your needs

Our recovery-focused approach helps us to understand your needs.

Knowing what matters to you means we can provide you with the right support for now and connect you with the right support for later.

Support from people who have lived through it

Many of our staff have experienced a mental health crisis themselves and understand what you may be going through.

Our lived experience staff support you from when you arrive to when you are ready to leave.

An evidence-based approach

We draw from a long history of providing recovery-based support alongside leading research to focus on what works to support your needs.

Working together to support the community

We offer a ‘no wrong door’ approach to mental health and wellbeing support, made possible through collaboration and connection with existing supports.

Working with the community, including clinical and community services, helps us provide the right support for now and for the future.

We are here to help,
every day of the week

Penrith Head to Health is located at 111 Henry Street, Penrith.

Penrith Head to Health is a free service. You can arrive between 1 pm – 9.30 pm seven days per week.

call
1800 595 212

Refer someone you know

If you know someone who may benefit from visiting Penrith Head to Health we accept referrals from GPs, mental health services, community services, carers, families and individuals.

Make a referral

Stay in the loop

We send out occasional emails with updates and announcements about Penrith Head to Health.

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Feedback and complaints

We welcome feedback and complaints. We respond directly to resolve issues in a timely manner and use feedback to improve our services.