Townsville Head to Health centre opens 27 January 2022. Phone service now available - 07 4766 8444

A new way to access support

A nationally connected service with a localised approach to accessing mental health and wellbeing support.

Run in partnership to support better outcomes

Townsville Head to Health is delivered by Neami National in partnership with Richmond Fellowship Queensland, Lives Lived Well, Townsville Multicultural Support Group and funded by Northern Queensland Primary Health Network.

Through co-design and collaboration with Primary Health Networks (PHNs) and local communities, Neami is developing and delivering four of the eight trial Adult Mental Health Centres, known as Head to Health services, across Australia.

Safe, welcoming and inclusive mental health and wellbeing support

Each Head to Health service is tailored to the needs of the local community and offers a combination of peer-led recovery and clinical support to provide a warm, welcoming and high-quality experience including:

  • immediate mental health support for people in distress
  • short-term mental health and wellbeing support
  • service navigation and helpful, relevant information
  • connection and referral for ongoing support.

Townsville Head to Health aims to ease the burden on the public hospital system and provide more accessible services to those needing mental health support, their carers and families.

Northern Queensland Primary Health Network

Northern Queensland Primary Health Network is an independent, not-for-profit organisation funded by the Australian Government to commission primary healthcare services to help northern Queenslanders live happier, healthier, longer lives.

Neami National

Neami National is a community-based organisation providing mental health, homelessness and suicide prevention services that support over 9,000 Australians each year. Using a recovery approach, Neami supports people to improve their wellbeing, live independently and pursue a meaningful life.

Richmond Fellowship Queensland

Richmond Fellowship Queensland are part of an international family of Richmond Fellowship. We combine the inspirational vision and values of our founders with progressive thinking, advanced research and evidence-based practice.

Lives Lived Well

Lives Lived Well is a not-for-profit organisation, working to help people impacted by drugs or alcohol as well as mental health concerns. We work with people to help get their lives back on track by delivering a wide range of programs and services across Queensland and New South Wales.

Townsville Multicultural Support Group

Townsville Multicultural Support Group Inc. (TMSG) is a not-for-profit organisation that is subcontracted by Multicultural Australia Ltd to welcome people who arrive through the Australian Government Humanitarian Program and people who arrive as migrants to Townsville and surrounds.

A safe and inclusive model of support

Drawing on more than 30 years of experience in providing complex recovery-based support, Neami's Head to Health services provide a high-engagement, recovery-based experience for each person.

We know that building flexible services that accommodate changes in each person's needs enables us to provide or connect with the right support at the right time.

We demonstrate this flexibility by taking a person-centred approach from the first contact through to exit, as the best way to reach recovery.  

Collaborating with community

Designed in collaboration with the community, Head to Health services are shaped through a co-design process that brings together people with a lived experience of recovery, carers and family, mental health professionals, support services and first-responders.

To ensure Townsville Head to Health meets the need of the community, a rapid service design and establishment phase was carried out from October to December 2021.

Neami undertook a range of approaches (scoping and mapping, stakeholder engagement and co-design) to create connections with the local community, understand the existing service gaps and design a new service that would minimise duplication of existing support.

The value of lived experience

A "Peer-First, Peer-Last" culture elevates the value of lived experience and recovery coaching to support each person to adjust, settle and develop trust.

Wellbeing Coaches draw on their lived experience to support visitors in their recovery. At Townsville Head to Health Wellbeing Coaches accompany each person through their time at the service.

Neami invests in the professional development and training of a lived experience workforce right across the country. Peer Work provides both an avenue for people to re-enter the workforce in a supportive work environment and is an important profession in supporting others recovering from mental illness into employment.

We are here to help,
every day of the week

Townsville Head to Health is located at 32 Walker Street, Townsville.

Townsville Head to Health is a free service. You can call us or drop in, between 10am–8:30pm Monday to Friday and 12pm (noon)–8:30pm on weekends and public holidays.

07 4766 8444

Refer someone you know

If you know someone who may benefit from visiting Townsville Head to Health we accept referrals from GPs, mental health services, community services, carers, families and individuals.

Make a referral

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Feedback and complaints

We welcome feedback and complaints. We respond directly to resolve issues in a timely manner and use feedback to improve our services.